Price-related questions are answered on the pricing page.
Scroll down for Coach FAQs.
Q. What if I forget I subscribed and you keep charging my credit card?
We send regular email communications and payment reminders. It won't be easy for you to forget about us.
To ensure you receive our emails, please add these email addresses to your contact list: hello (at) xcskination.com and kim (at) xcskination.com. We also strongly suggest you also mark you calendar with a reminder of renewal.
We send the following payment and important date reminders:
(1) A couple of days prior to the end of 2 week free trial period,
(2) A couple of days prior to the end of the 30 day cancellation period.
(3) For yearly subscriptions, 2 reminders prior to the annual renewal date, at one month and two weeks.
(4) For monthly subscriptions, we check in with you at 5 months to make sure you haven't lost track of your subscription.
Q. Do you have a regular schedule for releasing new content?
Not at this point. XC Ski Nation is an evolving resource and we do our best to respond to member needs and requests. The course library is extensive.
Our year is divided into a High Season (Sept to end of March) and a Low Season (April to August). You can expect more new content during the High Season. During the low season we slow down new content creation so we can audit, update and improve existing content.
Q. What to Expect: Communication
We send regular emails to help you get the most from XC Ski Nation and your ski season. Expect a member update every 2 weeks during the high season and monthly during the low season.
We are available for support and feedback year round, either by email or in the forum.
Q. Can I share a membership?
Memberships may be shared within a household. Sharing outside a household is not allowed and will result in cancellation of service.
Q. How does this compare to in-person coaching?
XC Ski Nation is a completely different experience. There's no standing around in the cold while a coach talks. You can watch videos as many times as you like. Slow motion videos are especially powerful and cannot be matched by in-person lessons. Many of our members experience rapid improvement. Please read the reviews to learn more.
Q. Is this a complete, step-by-step guide to xc skiing?
Not yet, but it's getting closer. We have content for all levels of skiers.
Q. Can I download your videos?
Most lesson videos are only available by live streaming so you don’t have to worry about managing large files. Where appropriate, we also provide short downloadable videos for easy reference when you’re out of Internet range.
Q. Do the videos have transcripts?
Only a few of them. You need to be comfortable listening to spoken English to get value from our courses.
FAQs for Coaches
Q. What is your coaching philosophy?
We don’t pretend to have all the answers. Ski techniques evolve, as does our thinking. We believe technique should be aligned with the principles of functional movement.
Q. Will I agree with all your ideas?
Q. Will I learn anything new from XC Ski Nation?
Hard to say. Our coach members enjoy the chance to see how other coaches interpret technique and explain different drills and ideas. They integrate our ideas into their own and come up with something that works for them.
Remember, we have a 2 week free trial and a 30 day money back guarantee. You really can't lose.
Q. Can I submit video of my athletes for technique analysis?
No. The person in the video has to sign off permission for us to use the video. This is all done electronically and assumes the account holder is the person in the video (or at least a member of the same household).
Q. Can I share my login with my club members/athletes?
No, please don't do that. We are coaches just like you and XC Ski Nation demands a lot of our resources (time and money).
Q. Can I show your videos to my athletes?
Sure, as long as you are with them for the viewing. Many of our coach members use our videos with their athletes. Our demo videos are great for this purpose.